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Internal Knowledge Hub Creation

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PortaFind
PortaFind
Coldwater, Ontario, Canada
Taylor Vince
Taylor Vince
Co-Founder & President
2
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(1)
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Project
Academic experience
80 hours of work total
Participant
Anywhere
Intermediate level

Project scope

Categories
Communications Operations Project management Artificial intelligence
Skills
workflow automation process mapping internal documentation critical thinking notion (software)
Details

What is the main goal for this project?

Project Goal:

Design and implement an efficient, AI-powered communication and operations system tailored for collision and mechanical repair shops. The goal is to reduce manual admin tasks, automate customer messaging (especially repair status updates), and ensure no calls are missed using an AI phone assistant capable of handling scheduling and inquiries.


Deliverables

What tasks will participants need to complete to achieve the project goal?

Deliverables:

  • A prototype or working system (in Notion, Zapier, Customer.io, or similar tools) that:
  • Sends automated customer status updates via SMS or email
  • Logs repair progress and enables easy manual overrides
  • Uses an AI voice assistant (e.g., Smith.ai or Twilio) to answer calls, provide real-time information, and handle bookings
  • A centralized dashboard for shop owners/staff to view, edit, and track communications
  • Optional: a setup template that can be cloned for multiple shop locations
  • A short guide or walkthrough video explaining how to operate and customize the system
Mentorship
Domain expertise and knowledge

Providing specialized, in-depth knowledge and general industry insights for a comprehensive understanding.

Skills, knowledge and expertise

Sharing knowledge in specific technical skills, techniques, methodologies required for the project.

Hands-on support

Direct involvement in project tasks, offering guidance, and demonstrating techniques.

Tools and/or resources

Providing access to necessary tools, software, and resources required for project completion.

Regular meetings

Scheduled check-ins to discuss progress, address challenges, and provide feedback.

About the company

Company
https://portafind.com
Coldwater, Ontario, Canada
2 - 10 employees
Business & management, Education, Media & production, Technology

PortaFind is a digital platform that simplifies rental services by connecting users with local providers of portable equipment—such as toilets, dumpsters, storage units, and fencing—through a single marketplace